I will be spending some time in a hospital waiting room tomorrow, so I went to the web site to find out what the policy is on computers and cell phones. For example, I can go to the University of Michigan Health System site to learn that cell phone use is restricted, but wireless access is available for computers.
So I went to bchealth.com, hoping to learn whether the policies and facilities are the same at our local hospital. There is no link on the main page for Visitor Information, but there is one for Patient Info. I clicked on that and found no information, but there are two (2) links.
Patient Grievance Process Brochure
Patient Grievance Form
and over on the sidebar:
Questions or Comments.
That last one is a place where one can e-mail questions. It’s a little late for that now, but I tried using the search function to look up pages about wireless. No help there, either.
Oh, well. I don’t think our local hospital has as much money to spend on web design as the U of Michigan hospital does, but this gave me an idea on how companies that sell electronic products could save a ton of money on their web sites. Under “Support,” instead of providing links to FAQs, manuals, and downloads, they could just provide a link to lawyers who will handle class-action lawsuits. Not only would it eliminate the need to employ a lot of geeky web types, but it would instill confidence in the products — the kind of confidence that comes from knowing that the products require no explanation.